Why isn't my PayPal link working?

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  • Question
  • Updated 4 years ago
  • Answered
  • (Edited)
I created a link to my PayPal page, but it isn't working for everyone.
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John, Employee

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Posted 5 years ago

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Katie Lewis, Official Rep

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Official Response
Hi John! PayPal links are dynamic, which means they periodically change. The PayPal button seems to work well on a website, but when it's put into an email environment, the code doesn't seem to function properly. I wish Emma had a way around this, but we don't.

In our experience helping customers with this question, we've found the best thing to do is host the PayPal button on your website and create a link in your email to that website page. (You'll want to either link text to that page or link a PayPal image that you've added to an image placeholder.) The email recipient will need to click the link in your email and then click the PayPal button on the website, but at least you'll feel confident the PayPal button will work.
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Katie Lewis, Official Rep

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Official Response
I want to add a note that we’ve found an easier way to link to your PayPal donation page. Check out my instructions and screenshots here.
(Edited)