Links getting stuck?

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  • Problem
  • Updated 11 months ago
Hi - I'm finding that a test email's links are hanging up and not actually linking to my domain for some reason.  Here's the email in question in preview mode.  When a colleague opened it and I tested from mobile, the header and action button links get stuck on an Emma URL then time out before ever going to the actual destination.

Thanks in advance for any help.
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Cameron Parkins

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  • puzzled

Posted 11 months ago

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Phillip M, Official Rep

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Hi Cameron,

Phillip from Emma Support here! Before we jump headlong into an in-app troubleshoot, let's make sure there aren't any other possible variables. 

- Have you cleared your cache and cookies lately?
- Do you have the latest OS and browser version uploaded?

If you do the above and are still having issues, just let me know which sub-account you are in, the name of the mailing, and the links in question. Once you do, I'll be happy to jump in there and take a look. - thanks!
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Cameron Parkins

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Hi!

Turns out it was a wifi issue here on campus that was causing the problem.  When I turned off mobile wifi, then the links worked fine.

Thanks for the quick reply!
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Phillip M, Official Rep

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Glad you were able to get it figured out!