links on web site to my newsletters have broken links to imbede images

  • 1
  • Problem
  • Updated 3 years ago
  • Not a Problem
In my web site I have links to all by newsletters produced on Emma--now I have discovered that the images on many are no longer appearing. What can I do to display the newsletters in tack--orginal form?
Photo of Tom Collins

Tom Collins

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  • disapointed

Posted 3 years ago

  • 1
Photo of Grey Stepp

Grey Stepp, Support Team Manager

  • 1700 Posts
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Official Response
Hey there Tom, 

Thanks for reaching out!  

I'm thinking what we may be seeing here is due to the expiration of the webview of your newsletters.  In Emma, all mailing and response data is cleaned out of your account after 18 months.  

If you're linking out to webviews of mailings that were longer than 18 months ago, it's likely that those links will either not work or will not work as expected.  

If you're wanting to hold on to mailings for longer than 18 months, we suggest saving a PDF version of the mailing instead of just the webview.  

Let me know if this isn't what we're running into and point me to a specific mailing and I'll be happy to dig in a bit further!

- Grey