Archived and Closed
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The common symptom is a browser error that reads, "The requested URL could not be retrieved.” Because this is a widespread problem affecting all links in Emma mailings, we temporarily disabled the ‘Send’ button in Campaigns to minimize its impact..
This was a tough decision for us to make, but we made it in an effort to avoid confusing and frustrating your audience. As soon as the problem is resolved, we’ll reinstate the Send function and post an update here.
Here are a few extra details:
We know that this issue does not reside in the Emma platform.
The problem is related to a DNS (Domain Name System) issue with the e2.ma domain, which automatically becomes part of every link in your mailings so we can track click activity in Response.
We’re working to resolve the problem as quickly as possible, but we're dependent on a third party for the restoration of that domain. We don’t have an estimated time to resolution, but everyone is aware of how urgent the need for resolution is.
We are currently testing an interim solution that we believe will allow us to reactivate the ability to send. We are working quickly to roll that out this evening.
We know this problem is affecting some time-sensitive mailings in our customer community. We’re doing everything we can to limit the disruption and inconvenience, and in the meantime, we appreciate your patience and support today.
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