How do I find a list of audience members not assigned to a group?

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Is there a way to generate a list of audience members NOT yet assigned to a group?


Emma is telling us that we have 200 more members than are part of our newsletter list. Ack!
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Silver Linings

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Posted 6 years ago

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Silver Linings

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I figured it out!

Under Audience, behind Groups, click Search. From there you can specify a search. I searched for members who were not assigned to our newsletter list. Voila!
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Katie Lewis, Official Rep

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Fear not! You can pull this list of audience members who are in limbo, which means they aren't in any group, by creating a search. Once you have that search, you can copy the members into the group of your choice.

I also suggest checking out your signup forms to make sure you're either giving new subscribers options of groups to join or automatically assigning them to a group. Check out step #8 here for where within your signup form to set that.

Let me know if you hit any snags along the way!
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Katie Lewis, Official Rep

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Ha, looks like we were both figuring this out at the same time! Glad to hear you're set. :)
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Silver Linings

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Thanks Katie! Good point about the signup form. I'll check that now.
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Studio Be

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what if i do not know specifically the names of the people i added?
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Katie Lewis, Official Rep

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You won't need to know the names of the people to find those who aren't in an audience group. When you enter the criteria for this limbo search, Emma is searching based on audience association. That means that the search is going to find everyone who isn't in an audience group, and you won't be asked for their names.
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Hire Profile

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the links in these old discussion no longer work.  Can someone update this feed on how to create a search for "limbo" contacts not in any group?
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Studio Be

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i am still unsure how to do this - can you be more specific about how i do this?
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Hire Profile

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 i do not see a Search button
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Grey Stepp, Support Team Manager

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Ah, you've found one of our more outdated articles!  Allow me to update the language and links on this.   

While I'm updating, here's a link to the info you're looking for:  https://support.e2ma.net/Resource_Center/Account_how-to/Using_the_segment_builder#How_do_I_build_a_L...
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Katie Lewis, Official Rep

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Official Response
Sure! Below are the steps for creating a SEGMENT to find those members of your account that aren't in any audience group. Will you please let me know at which step you're hitting a roadblock?
  1. On the main audience screen, click on the SEGMENTS tab next to Groups.
  2. Click the Create a new Segment button.
  3. Choose Audience groups from the dropdown menu and click Add.
  4. Search for people who are in LIMBO (not in any group) and click Add.
  5. Click Save.
  6. Name and save the search.
  7. Once you find the people in limbo, you can rescue them using the gray toolbar at the top: choose select all members and copy them to other groups. Select the group(s) where they should be added, and Emma will move them out of limbo and into their new group(s).
(Edited)
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Cathedral High School

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This reply was created from a merged topic originally titled How to Add Everyone from A Segment List to A Group.

I've created a segment called "In limbo" that includes everyone who is not a member of a group. How do I bulk add all these people in the segment to a group?
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Laurie T.

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Before I add my limbo folks to an email list, do I need to know why they were in limbo in the first place? If it's because I made a mistake with an import, that's one thing, but what if it's because in managing their preferences they opted out of all the groups they were in?  (Yes, they should have opted out if that was the intention, but what if they did it this way? Will Emma even allow that?)

I don't want to add them back to something they preferred out of. Thanks!
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Adriane Smith, Customer Support Specialist

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Hi Laurie!

Great question. I think the scenario you described is possible. If your sign up form was set up in such a way that the group option wasn't required, they could have removed themselves from all the options there. I'm not sure of the likelihood of all 200 contacts taking that same action though. I'd say it's more likely to be an import error.

You could move those limbo contacts to their own group for now, and then send an email out to just that group asking that they now manage their preferences so they are putting themselves back where they need to go. Once you do that, you could re-open your limbo segment to see who still doesn't belong to a group.  You'll just want to ensure the question is required for the group options so that at least one is checked. 

I hope this helps you! Let me know if you still have questions, or if I can assist with anything else. 
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Adriane Smith, Customer Support Specialist

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Good morning Laurie,

I just wanted to check back in with you in case you had any lingering questions about your limbo contacts. If you do, feel free to give me a shout! Happy to help!
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Laurie T.

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Thanks, Adriane!  I'm brand new to Emma so, so far my question was just hypothetical. However, when I create a sign up form, I see where I can make certain contact fields required or not, but I don't see any way to make it required to sign up for at least one group.  What am I missing?
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Adriane Smith, Customer Support Specialist

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Hey Laurie! 

Welcome to Emma!  I hope you are enjoying getting up and running. I understand what you're saying about your sign up form. While there isn't a way that to 'require' their selection of a group, you can add an additional group to that form and choose not to display it so that you can be sure that anyone accessing the form does actually get added to the group you've assigned, whether or not they make additional group selections. Does that make sense? Please let me know if you need more clarification here. 
(Edited)
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Laurie T.

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Got it, thanks! So help me think this through. I would want to assign them to our monthly newsletter group as a default, but I would also want to include the monthly newsletter group as an option on the sign up form. But I wouldn't want them to get the newsletter if they uncheck that box. How to other people handle this?
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Adriane Smith, Customer Support Specialist

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Hi Laurie,

I'm thinking. . . and I think it may be problematic for you to add a group as the default AND also give them the option to uncheck the same group. You actually wouldn't be able to both add and hide the group while also choosing to display it to the contact--unless you had two duplicated groups. Secondly, it's going to be difficult in sending to those groups, since we can't be sure that folks who have unchecked one group don't exist in the other group. Maybe you could try adding them to a 'Master Newsletter Group' as default, and hide that group and then display an option for them to add themselves to the 'Monthly Newsletter Group'. Then if you only send to the Monthly Newsletter Group you can be sure you're including only those members who checked the box to receive the monthly newsletter. You can keep the 'Master Newsletter Group' for your reference, and to ensure no one is in limbo as a result of leaving boxes unchecked on the sign up form.  That option seems less confusing, for both you and your contacts! Let me know if you still have questions about this and I'm happy to help.
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Suwanee Sports Academy

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This reply was created from a merged topic originally titled I deleted a bunch of groups, but it looks like the contacts are still active in m....

I deleted a bunch of groups, but it looks like the contacts are still active in my account. I want to delete any contacts who are not part of a group.
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Grey Stepp, Support Team Manager

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hi there Suwanne Sports!   

I merged your question into this one that Katie has answered above.  Here's the jist:

1. Those contacts are now considered in "LIMBO", which you can use the segmenting tool to find.  
2. Our groups are intended to work like containers.  Contacts can be a part of multiple groups, etc.  So deleting the GROUP does not delete the CONTACTS within the group.  Because we wouldn't want to delete them from everywhere else they may be.  
3. To delete the contacts within a group or segment (including the LIMBO segment you will create), open it up, then click the ACTIONS button at the top and choose "Archive All".  This will move all of those contacts to your archive folder and out of your live audience.  

Let me know if you have any additional questions! 

- G