Logged out when navigating from Home to another part of the app

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  • Updated 4 years ago
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Hello! Love the Home screen for all my sub accounts. Although there is a glitch: when I log into an individual account & try to click on another menu item from the Home screen I get logged out (by menu item I mean Audience or Campaign, etc). When I log back in I do get to the screen I was trying to get to. But I have a couple clients so far that are frustrated about getting logged out. Could you pass this on to the tech support folks to get this resolved? Thanks!

Note: This conversation was created from a reply on: New Home page shows high-level performance stats.
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WWC

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Posted 4 years ago

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Peter Peltier, Alum

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Hi there,

Just saw this issue posted. So sorry you're having this problem. I lead the development team that worked on the new Home page and I'm looking into this now. Can you tell me what client accounts specifically are experiencing this? 
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WWC

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Hi Peter,
Horsepower Broadcasting & WWC when I log in directly. When I access those accounts & all the others from my agency login I can get to the other screens from home without any problem. Is it possible it was a temporary glitch that's now resolved?
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Peter Peltier, Alum

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It is possible. I've been trying to reproduce the issue and I can't. Is it still happening consistently when you log in directly as Horsepower Broadcasting and WWC?
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WWC

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All is fine in WWC now (yay!) I can't log in directly to the Horsepower one, they were having problems yesterday & I haven't been able to reach them today to get feedback. The other client account that had trouble is also fine today. So maybe all is good now! Classic situation, when you reach out for help the problem is no longer a problem! :)
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Peter Peltier, Alum

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Happy to help any way I can! If you see this problem come up again, please don't hesitate to reach out. We're always here to help!
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WWC

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Thank you Peter, will do, I appreciate your help!
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WWC

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Hi again Peter, I spoke too soon. The Florence Gadbois account is also experiencing the issue of when they click from Home to another screen they get logged out.
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Peter Peltier, Alum

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Sorry to hear this is happening again. I'm wondering if it might help to clear cache and cookies on the web browser that's experiencing this issue. Can you try that and let me know if this is still happening? 
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WWC

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She already tried that & it was still happening. I can give you her login info so you can log in as a user & see the problem. When I log in as admin this doesn't happen. Can I email you her login info?
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Peter Peltier, Alum

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Yes, definitely - peter.peltier@myemma.com
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WWC

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Super, I just emailed
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Peter Peltier, Alum

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Got it. I'll work with you through email and then follow up here when we have a resolution. 
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Peter Peltier, Alum

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This issue should now be resolved!