Archived and Closed
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Note: This conversation was created from a reply on: Increase one-hour logout window.
This has happened to me so many times... where I am working on an e-mail template and it says it is constantly 'saved' and then Emma will randomly log me out and then make me sign back in. When I go back to my templates, none of my prior work/edits are saved and it basically brings me back to the beginning. Anyone else? This is so frustrating!
This is still happening to me in Firefox. I get logged out
all the time either after about 5 minutes of inactivity or in the middle of
writing a sentence. No sub acct; using Firefox
Windows 7; I don't have emma open on multiple tabs; receiving the same HTML screen as above; Logging in through the gray timeout page never works, so I always have to relaunch emma; username is Communitypartnersofd.
As a note, in the time I've been writing this I got logged out again.
1. What sub-account are you working in? Did you notice this happening in other sub-accounts as well?
2. What browser (and version) are you using? You can go to www.aboutmybrowser.com to quickly get that information.
Chrome, Version 43.0.2357.81 (64-bit), Mac OSX Yosemite 10.10.3
3. What part of the Emma application are you working in when you experience that automatic logout trouble?
4. What were you doing when you got logged out?
Working on a campaign and went to find photos for 5 mins. Came back and tried to type some text and was notified I had been logged out
5. Do you have Emma open in multiple tabs on your browser?
6. Could you take a screenshot of the "you've been logged out" screen?
7. Last of all, what username are you logging in with?
Being logged out after only 10 minutes of inactivity is frustrating. Is there a way to make that time setting longer? At least an hour, say?? I go to look for a photo, and it may take a while, and I'm logged out.
I use Google Chrome browser v. 43.0.2357.81
We work between several sites/windows and it seems I have to re-log into emma every 15 minutes. Is there a way to change this? I checked in settings but perhaps overlooked it?
Being unable to reproduce does make it harder to find a fix, however, since we can't easily find the source of the problem. Here's a (rough) analogy: imagine a smoke alarm with a dying battery. It chirps once every 30 seconds to let you know it's dying. If you’re like me, and have a few smoke alarms in your house, you spend those 30 seconds looking around trying to figure out what just beeped. Then when it does, you move towards where you think the sound came from, and wait again. Then again: you hear it, move, and wait. (And, if you’re still like me, you were wrong the first six times, and it was actually the carbon monoxide detector that rolled behind the fridge.) If the smoke alarm would just beep consistently, it would take 15 seconds to find it, and another 15 seconds to replace the battery. But since you spend so much time hunting down the beeping sound, it takes longer.
In the case of bugs, intermittent bugs that affect some users but not others are especially difficult to track down, because we spend so much time finding the root cause of the bug. Usually intermittent issues have to do with some kind of interaction between our application and more local factors, like browser, computer or network, which is why we’ve asked for so much information from users who are running into this bug. That information has been helpful so far, so if you’re still getting logged out while in the middle of editing, please answer the questions I posted earlier in this thread, and we’ll take that into account.
Please know that we’re hearing you, and we’re digging in. It’s clearly a frustrating bug that’s having a direct, negative impact on your experience using Emma, and we’re working hard to track down a fix so that experience will improve. It would still be helpful if you would answer those questions I asked earlier so we can have that information on hand. Also, if you’re one of the users who has experienced that bug, but have since not been logged out early, please let me know! You might have some information that can be helpful to everyone.
It doesn't harm anything and goes away when I either refresh or scroll up or down, away from this part of the page. But it's very weird. Still using Firefox as I have been for a couple of years...
Yesterday, there was something new. I was creating a new mail in the drag-and-drop editor when I attempted to upload a photo from my local machine. To my surprise and frustration, the prompt popped up telling me I had been logged out due to inactivity -- while I was actively working in the editor. The autosave had recorded my most recent changes before I was logged out, so I did not lose any work, but I did lose some time while I was on a tight deadline.
FWIW, I'm running a Dell tower with Win7 and the latest version of the Google Chrome browser, but I have also seen the timeout issue on other occasions on my Macbook Air, OSX Yosemite 10.10.3, and Chrome.
My 2-centavos worth. It's a mystery.