login problem

  • 1
  • Problem
  • Updated 1 year ago
  • Not a Problem
My Emma mobile set doesn't work properly, whenever i switch on my mobile, the following message displays on screen :KS@867597020175441@emma-A3-A8@K581WP,YTU. could you please tell me what should I do?
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King Khan

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Posted 1 year ago

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Photo of Grey Stepp

Grey Stepp, Support Team Manager

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Hi there, I'm not quite following what you're trying to do. 

While you can likely log in to Emma using a mobile device, our software is designed to be used from a desktop browser.  Not a smartphone or tablet.  So it's very possible that you could get an error message if you were logging in on a mobile device.  

Let me know if I can help with anything else!

- Grey