Lost email addresses after doing Mindbody API connect! HELP!

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  • Updated 1 year ago
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I lost hundreds of subscribers after I activated the Mindbody connect API. Can I ever get this back?
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Sharon Jaffe Nielsen

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  • anxious and devastated!

Posted 2 years ago

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Ross Cochran, Official Rep

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Hi Sharon,

I'd be glad to take a look and see what caused this to happen, and of course to see if we can recover those contacts for you as well. Were these contacts in a different group, or were they in the same Mindbody group that you are syncing your Mindbody contacts to currently? Once I have a bit more information I'd be happy to dig in to see what we can.

Cheers!
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Ross Cochran, Official Rep

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Hi Sharon, 


I just wanted to see if you still needed some help with this. If so, just let us know!

Cheers!
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The CyClub

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Yes I still need help with this, please!
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Grey Stepp, Support Team Manager

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Hey there!   If you don't mind, take a look at Ross' questions above.  We need a bit more information before we can dig in on this any further. 

Cheers!

- G
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Ross Cochran, Official Rep

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Hi there! I just wanted to check in to try to get some more information to be able to troubleshoot this further. If you could answer the following questions, I'll be able to look in and see what we can do to resolve this issue! Were these contacts in a different group, or were they in the same Mindbody group that you are syncing your Mindbody contacts to currently? Have you sent a mailing to the previous group that appears to be missing?

Let us know when you have a moment!

Cheers!