Lost response data

  • 1
  • Problem
  • Updated 1 year ago
After an initial mailing I sent a campaign to an additional group. In the process I lost all the response data from the first mailing. How do I get it back?
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MBH&H

  • 17 Posts
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Posted 1 year ago

  • 1
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Grey Stepp, Support Team Manager

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Hi there, 

Is the issue that, since you have a mailing that's "In Progress", when you head to the Response section, you're seeing the "In Progress" tab of mailings and you just need to click "Completed" to see the previous mailings?  



That sometimes gets me!  

If not, let me know the name of the mailing and date/time of send and we'll take a look! 

- Grey 
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MBH&H

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Yes, that is it! Thanks, I thought it was gone!