Why are my emails still in progress?

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  • Updated 4 years ago
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I have had 7 emails "in progress" for over 3 hours. Does that mean something is wrong with them or is it haveing difficultiy with recieving servers?
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Greater Dallas Business Ethics Award

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Posted 6 years ago

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Brittany Fowler, Champion

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Official Response
Hi there,

Great question, and there's nothing wrong with them! The 'in progress' is an indicator of those emails awaiting delivery. These emails are waiting on a response from the receiving server on whether it will accept them. Also, sometimes you might see a mailing in progress for up to 30 hours after you initially send. That's because we may not get through to all email addresses on the first attempt (they might have a full inbox or temporary server problem), so we'll try again a few more times. We do immediately attempt delivery, but we're not able to determine how quickly the receiving server accepts the message.
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Greater Dallas Business Ethics Award

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Thank you this was helpful. I noticed that late Saturday evening they had all finally cleared.
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Marion

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This reply was created from a merged topic originally titled Why would a mailing take 2 hours to go from In Progress to Completed?.
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CommonBond

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How can I see results of a campaign if it's still in progress? I have a campaign that's currently "in progress" and my personal email was on the list. I received the email, opened it, and clicked on it yet those results are unavailable.
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Emily Hollingsworth, Alum

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Hi there! I jumped into your account and can see that you currently have a Split Test mailing running. For any regularly sent mailing, the response data should start to populate within minutes -- that will depend a bit on the receiving servers and how quickly your recipients are interacting with the mailing. 

Response data for a split test mailing doesn't begin to populate until the 4 hour testing period is completed -- opens are the primary focus during that period. Once the winning subject line is sent to the remaining 80% of your send group, you'll see the rest of your response begin to populate!