Mailing disappears when I unclick Fit to Page when saving as a PDF

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I am having issues with the Save webview as a PDF. It works like a dream for short emails but most of the communications we went are at least two pages. When I try to save as a PDF, I have the option of saving the entire mailing on one page. If I unclick Fit to Page, the mailing disappears and I can only see the gray/white stripes. Any advice would be greatly appreciated, as saving Emma communications to PDF has been an ongoing struggle!

Note: This conversation was created from a reply on: Is there a way to get a PDF of my newsletter that I sent to keep on file or post ....
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Legal & General America

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Posted 4 years ago

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Emily Hollingsworth, Alum

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Hi there -- Just to make sure I'm tracking with you here, are you opening your mailing's response and clicking the "Save as PDF" option in the top right corner? It sounds like you're then opening that file with Adobe to resave it as a multipage PDF, is that correct?

We specifically designed this feature to keep your mailing on one page in response to customer feedback. I'm not sure if that would have any affect on the ability for Adobe to convert that back to a multipage file, but I will dig in and see what I can find. 

Can you tell me what mailing you're currently working with? Thanks!
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Legal & General America

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All I've done is  "Save as PDF" from the response page. Then, I'm just using the Print feature in Chrome to save it as a PDF. All of our longer mailings (New OPTerm rates mailing in particular) just stay on one page. 
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Katie Lewis, Official Rep

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Hi! I'm stepping in for Emily to let you know that we've heard from some other folks as well that they'd like a more appealing multi-page version of their mailing saved as a PDF. I've recorded that you'd like that, too, and we'll keep you posted with any news. :)
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Katie Lewis, Official Rep

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Hi again! I spoked with our Product Team to learn more about they whys and hows for this newer tool. We tested multi-page PDFs, but without any control over where content breaks on the page, it felt like a bad experience both printed on paper and on the screen. With the all-on-one-page option, we put you in charge of how you want to print the PDF: all on one page by default or broken out into multiple pages by adjusting your printer options.

If you want to print the email on multiple pages, there's an option in the latest version of Adobe Reader in the print dialog called "Poster." That should get you what you're seeking.

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American River College

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Thank you for the info. I appreciate the input on poster printing and can share that with folks. My thought would be people who just want to view the PDF. When you open the PDF in its 1-page format, it looks odd. Then when you zoom in using Adobe it still looks awkward. Just an FYI.