Make custom fields appear in sign-up confirmation and notification email

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  • Updated 5 years ago
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I would like a custom field to show up in the Confirmation window after someone signs up, and in the Email notification to them. I've tried using the shortcodes in brackets but that doesn't work. Please help make this happen!
Photo of NorfolkCounty


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Posted 6 years ago

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Photo of Ben Vance

Ben Vance, Alum

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Official Response
Thanks for reaching out! This part of the account uses different tags than the personalization feature in the campaign editor, and there aren't many tags that can be used here. Here's the list -- it's basically just the ones you see on the screens:


Please note that the personalization tags that are available for use in the campaigns section will not work in this part of the account.

You could also consider creating a custom trigger campaign that would be sent out automatically when someone signs up using your sign up form. That campaign would be built using the regular editor, so all of the personalization fields could be used. For more information on setting up a trigger, take a look at this article in our resources:

I hope this information helps, but let us know if you have further questions.