Managing Contacts in Audience Groups/Segments

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If a contact is brought in under one list (List A) and then opts in to another list (List B), and then I create a segment that includes contacts from List B, but excludes List A, will the contact originally from List A be included because they opted in to List B – or will they automatically be excluded because they are on List A?
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R B Wagner, Inc

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Posted 4 years ago

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Emily Hollingsworth, Alum

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Hi there! When you say "list," are you referring to an audience group? To make sure I understand, Group A in this case is your master list and Group B is resulting from subscribers using a sign-up form? If so, those contacts that are on both lists will be excluded.

If you think of it like B - A = C, then you will get only the contacts who are in B but not in A. This doesn't include contacts that are in both lists. I hope this helps!
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R B Wagner, Inc

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Thanks very much -- that answers my question!