Members have "error" statuses for strange reason

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  • Updated 6 years ago
Merged

This conversation has been merged. Please reference the main conversation: Recipients say they haven't received my email campaign

I have had around 10 members ask me why they stopped receiving e-mails. After looking into, it appears their status turned into "error" from bounced messages... which is strange as their e-mails are correct and they report no issues. During this time, I communicated with them seamlessly from my e-mail account.

I've also tried to drill down a list of people who have not been "receiving" the e-mails, but this was not successful. Any ideas on how to troubleshoot this?

In summary - I want to make sure the right people are receiving the messages they need!

Thanks.
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Chicagoland Entrepreneurial Center

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Posted 6 years ago

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