Response data for recent campaign not accessible via "Sent" tab

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  • Updated 2 years ago
  • Not a Problem
  • (Edited)
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On January 9 we sent the campaign "BA 2017 January Family Newsletter" to our group "BA Families."  Shortly after sending it, we decided we wanted to send it to an additional recipient, so on the "Sent" tab of the "Manage your emails" screen we clicked "Edit this mailing" for that campaign, and we then sent it to the additional recipient (allstaff@coachart.org).  Today we received two automated email messages from Emma with the subject line "Your response summary for BA 2017 January Family Newsletter"; one includes a link to the response summary for the mailing to BA Families and one includes a link to the response summary for the mailing to allstaff@coachart.org.  The problem is this: usually, we can also access all response summaries by going to the "Sent" tab of the "Manage your emails" screen, and clicking "View response" for a campaign.  However, BA 2017 January Family Newsletter only appears once in the Sent tab, and it links to the response data for the mailing we did to allstaff@coachart.org.  Why can't we access response data for the mailing we did to BA Families via the Sent tab?
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CoachArt

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Posted 2 years ago

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Sam Collis, Customer Support Specialist

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Hi there!

Thanks for that detailed description of your process here.

To answer your primary question directly -- the reason you cannot see that second mailing on the "Sent" tab is because from a campaigns perspective it's the same mailing.  

Sent at a different time, it technically is a different mailing which is why you received two seperate response emails and why you'll be able to see it twice in your Response tab, however as there was 1 single mailing that was edited and resent, there isn't a copy generated in the "Sent" tab.  

In future when you're resending a mailing, I would highly recommend that you create a copy instead of editing the original, that way there will always be a mailing there that matches up with what's in your Response page.

I hope that clarifies for you, but please don't hesitate to let me know if you have any lingering questions around this :)
(Edited)
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CoachArt

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Thanks Sam, that answers my question.