Missing the "Show Templates" link

  • 2
  • Problem
  • Updated 3 years ago
  • Not a Problem
We are missing the "Show Templates" link in the top right hand corner of the Campaigns screen. It seems to be related to the template type. The two that are affected are our Member Email Templates and Participant Email Templates. When these are selected we cannot switch the template. (We used to be able to.)

This is affecting all our sub-accounts. 

We typically use Chrome and see the issue across browsers and platforms (Macs and PCs) 

We'd like the Show Templates link turned back on please, if possible. 

Photo of Liz Stephenson

Liz Stephenson

  • 35 Posts
  • 15 Reply Likes

Posted 3 years ago

  • 2
Photo of Emily Hollingsworth

Emily Hollingsworth, Alum

  • 2203 Posts
  • 155 Reply Likes
Official Response
Hi Liz -- We recently made a change in the editor to hide the "show templates" link when working in a template that does not have a flexible layout tag. We made this change so that users don't lose any content trying to switch from a template without a flexible area to a layout with a flexible area. The two templates you mentioned were built with no flexible area, which is why your users no longer see that show templates link. 

If you're users are finding that they often need to switch back and forth between templates, particularly from these template that do not have a flexible area, I'd love to hear more about their process. Thanks!