A recent email displays the wrong sender name only on mobile devices. On desktop emails, the sender name appears correctly, as it was typed into Emma.
That's definitely it. The Sender Email is my director's email, and the Sender Name is the name of the museum. When I send a test to myself at my work address, his name comes up as sender. But when I send it to my personal email, the museum's comes up as sender. That is extremely confusing and not very user-friendly. When I'm sending an email, and I tell Emma I want a certain Sender Name, that's the name I would expect to see as sender, no matter what email it goes to. Now I have to tell my co-workers not to worry about the fact that the director's name is on their emails; on everyone else's, it will be the museum's? Is there any way to make sure the Sender Name gets added to every email, regardless of recipient?