Mulitple Sign-ups from Same Invitation Denied

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  • Problem
  • Updated 5 years ago
  • Not a Problem
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When someone receives an event invitation and signs up for the event, then forwards the invitation to someone else, we're having a problem completing the sign-up process. The second person clicks on the link but just gets a "Thanks for signing up" message even though s/he has not signed up. Same thing happens if you try to sign up from a webpage link; that is, people can only RSVP for themselves. If they try to sign up others, they just get the Thank You page. This is fairly serious to us since it's hampered our sign up process. Thanks!
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Posted 5 years ago

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Emily Hollingsworth, Alum

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Hi there! I'm sorry if this has caused any inconvenience for you. 

I'd like to take a look! Can you let me know which mailing and sign-up form you are working with? 

I tested this out in my own account, and it is working as expected. I sent myself a mailing with a link to a sign-up form. After completing the sign-up form, I forwarded that email to a coworker. When she clicked the link in the mailing, she was directed to the sign-up form and not the thank you page.

I'm eager to dig in and see what's going on here!
Hi Emily,

Sorry, but I don't know how to tell you which mailing and sign-up form we're using.  Maybe this link will give you the info you need:

https://app.e2ma.net/app2/survey/1736625/213044991/4a643e0357/?v=a

                              thanks, James
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Emily Hollingsworth, Alum

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Yes, thank you! I can see here that you are actually using a survey, not a sign-up form. These two forms function a little bit differently, and this explains why your recipients are not able to forward the link. Sign-up forms are created and accessed from the Audience page. You can create and access surveys from your Campaigns page. Once you publish them, you can actually track the survey response from the Response page. This makes surveys great for tracking RSVP's!

This Community thread addresses how survey links work and why you can't share them in the same way that you can share sign-up form links. Give that a read and let me know if you still have questions!

You can read more about sign-up forms and surveys here!
HI Emily-- thanks for the quick response.  So this is what I was assuming: "When you insert a survey link into your campaign and send it out, each recipient gets a unique link that’s tied specifically to them as a member of your audience. Once they complete the survey, if they re-visit that link it will continue to redirect them to the thank you page."

But it doesn't sound like you're suggesting we use sign up forms for RSVPs-- or are you?

If we could turn off individiual tracking on surveys, this would function as we need it to.