Must I return to excel file to correct addresses or can make changes within Emma? It so how?

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Re: delivery errors. Do I have to return to excel file to correct emails or can make changes within Emma? It so how? And can I create a new group of the changed addresses? Tx.
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Make It Sow USA

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Posted 3 years ago

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Emily Hollingsworth, Alum

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You can edit contact information in the account by opening the contact record. You can do that by searching the address in the audience or jumping to the contact record from the error page listing. Every contact listed there has this menu:



You can always update your excel spreadsheet and reimport the file for a mass update as well. This would probably be the quickest way to group those contacts together, since you can create a new group at the time of import. Otherwise, you can manually select those contacts from the error or active tab of their existing group and copy them over to a new group:





Let me know if you have any questions!