My campaigns are going to the spam folder

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  • Question
  • Updated 3 years ago
  • Answered
My campaigns are either not reaching their destination or are ending up in spam folders. I don't have any trigger words in my newsletter like free or cheap. Please suggest. I am using Internet Explorer 11.0.
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Posted 4 years ago

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Greg Rathbun, Customer Service Specialist

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Official Response
Greg with Emma Support here!

Looking at your most recent mailing, August Insider, I don't see anything in particular that catches my eye as a red flag.

That said, the following link to our Resource Center has some great general steps to take to ensure your mailings reach your recipients' inboxes.

Step 1, in particular, "Ask your recipients to add your from address to their address book or trusted sender list" can be helpful to ensure emails come through as expected (even if your recipient's email program thinks the mailing may be spam).

Another thing to keep in mind is that email programs like Gmail may flag your mailing as spam if they think the mailing looks like a known spam email. Try changing up the format or layout of your mailing and see if this helps.

Finally, recipients marking your mailing as "Not Spam" can also ensure your emails come through as expected.
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Marc P, Employee

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Official Response
In addition to what Greg has said, outside of very blatant spammy content, all of the big receivers put a lot of weight -- most of it in fact, on how the individual recipients have interacted with your prior messages. The categorization of emails as spam/notspam for subscribers at the big receivers is very, very personal. If it's going to the spam folder for a subscriber, it is almost certainly specific to them and not indicative of the behavior for other recipients at the same domain. For example, if a subscriber receives your messages and deletes them without opening them, they are more likely to be seen as spam for that recipient in the future. It won't influence the placement for other recipients at the same domain unless a substantial number of them are treating your messages in the same way.

Some negative influencers -
  • Message deleted without opening.
  • Message marked as spam.
  • Message identified as spam, but not marked as not-spam.
  • Message not moved out of the Junk folder.
To counter those, there are also positive influencers -
  • Message opened.
  • Message marked as not-spam.
  • Message moved out of Junk folder (to Inbox or other folder).
  • Message filed to a folder that is not Trash.
  • Message replied to.
  • Sender added to recipient's address book.
The last 3 of those are strong positive influencers and it's been suggested (by Gmail, at least) that they will almost certainly guarantee inbox placement for future emails for that recipient.
Thank you, Marc & Greg.
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Deloitte

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My mailings just wont to go my inbox- even though the mail is successfully delivered the score shows 100% delivery- I have checked my junk folder as well- and there were no proofing issues in the mailing- please help!
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Greg Rathbun, Customer Service Specialist

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Deloitte,

I see Adriane has spoken with you via phone on this and is looking into some possible solutions. I'll let her continue to assist you directly.
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Hub City Media

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Would an email be more likely to send to a SPAM folder if it was from marketing@company.com?
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Grey Stepp, Support Team Manager

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It's reasonable to assume that there are some receiving servers that could be watching out for specific addresses like "marketing@".   I would be more likely to suggest something along the lines of a specific name or even just the business name again, more like company@company.com or grey@company.com .  
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Hub City Media

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We tried sending from an address like that. It was still not received. It is assumed that the receiving server is blocking myemma emails as a whole. 
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Grey Stepp, Support Team Manager

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Likely that's not the issue then.  I'd check out the rest of the answers on this post, specifically the link that Greg posted.  I also just checked your SPF record and it looks like you don't have it updated to include Emma as an Authorized sender.  

Check out the documentation here:
SETTING UP EMMA AS AN AUTHORIZED SENDER