my email address got marked as opt-out

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  • Updated 1 month ago
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My account is tied to our Salesforce instance.  Somehow my work address got marked as opt out and I cannot even send a test of a campaign email to myself.  I cannot change the opt-out status in EMMA and when I try to do so in SF it will not take.  It allows me (as an admin) to uncheck the opt-out box, but when I go to save the contact it does not stick.
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Stran Promotional Solutions

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Posted 1 month ago

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Heather Sturm, Integrations Support Specialist

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Hello! 

Thanks for reaching out. It is indeed expected behavior that you're unable to opt yourself back in via Emma or Salesforce. This is to maintain compliance with federal CAN-SPAM regulations around permission based marketing. The subscriber must give consent to opt back in - even if that subscriber is you!

You may use the instructions outlined below to opt yourself back in to the audience:

https://support.e2ma.net/Resource_Center/Account_how-to/How_to_opt_someone_back_in

Please let us know if you have any questions!

Heather