My email showed 0% click rate and 0 recipients even when I double checked that the list had 34 addresses

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I thought it must have been user error (me) and that maybe I hadn't uploaded the list properly... so after looking deeper into the results, it was clear that no one had received my email.  0% all around.  So I started over, creating a new list, uploading the addresses again, then resent the email.  Immediately after doing so, it showed me that the first email with "0% click rate and 0 recipients" actually had an 86% click rate and 34 recipients.  The second email was also getting clicks and had 34 recipients.  What?!! Why would it have showed up as zero?  My recipients were confused because they actually got the email twice.  
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Marin Primary & Middle School

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Posted 3 years ago

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Grey Stepp, Support Team Manager

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Hey there Marin Schools, 

Could I get you to tell me a bit more?  Popping into your account, I'm assuming you're talking about the mailing "A Message to Zoo Families", am i right?  

Checking both of those mailings, I'm seeing all of the numbers populated. When was it that you saw the numbers not populated? Are those numbers showing populated on the original mailing now?  
 
As the numbers are populated now, it makes it a little tougher to diagnose, but we're gonna look a little deeper in and see what we can figure out.  

I'll post back on here with any new info that I get.  

Thanks! 

- Grey