My lightbox form isn't appearing like it is set to, how to fix this?

  • 1
  • Problem
  • Updated 3 years ago
  • Not a Problem
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I have a new lightbox for, set for my website.
It's set using my pink branding colour for the heading, but then appears as turquoise on the website.
It's also set via myemma to prompt the subscriber to fill out four boxes, but only three appear on the website. 
It's set to appear only once, but it is appearing everytime you click on any page. 

Why would my settings not be showing up correctly on my website. Please help.
Photo of The Gu Guide by Canggu Chronicles

The Gu Guide by Canggu Chronicles

  • 2 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Grey Stepp

Grey Stepp, Support Team Manager

  • 1700 Posts
  • 135 Reply Likes
Hey there, 

I think there are a few things at play here:

1. I popped on to your site and checked the placement of the code.  Currently the code for the form is not where it should be.  It needs to be JUST before the closing BODY tag  `</body>` of your site.  It CAN work in different places, but we don't expect it to work properly if not in the right place.

2. You actually have two active Lightbox forms on your account.  The 2nd one is set up with the green header text and is set to "Always" show "on every page", which is likely why you're seeing that there.  I would recommend de-activating that one.  

3. The form with the pink text is set to show on "only the following pages" with only 1 page set up, but it's also set to only show after viewing 3 pages.  So someone would have to go to your site, visit 2 pages, and then come back to just the home page for that to work.  I would say only choose one of those options, either the 3 pages or the specific page, but not both.  

So yeah, deactivate the green text form and update the settings on the one with pink text.  Make sure to click "SAVE FORM" after making changes.  

Let me know if you have any questions! 

- Grey