My photos keep changing size (shrinking) during edit process. Is there something I'm doing wrong? How do I get back to original size?

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  • Problem
  • Updated 10 months ago
  • Acknowledged
My photos keep changing size (shrinking) during edit process.  Is there something I'm doing wrong? How do I get back to original sized photos?
For months, I've experienced this problem, every time I log out or send a test.  
Thanks for your help!
Photo of Alathea

Alathea

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Posted 10 months ago

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Photo of Alathea

Alathea

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Also, now, even when I start a new campaign and insert photos into the template, the photos are all thumbnail sized.  
Photo of Zach Sharpe

Zach Sharpe, Employee

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Hello!

After some testing, I am experiencing some issues when creating new mailings based on the "Alathea New" template, including some image resizing. I have passed this along to our services team who will follow up with you via storysongcommunity@gmail.com as soon as they are able to take a look at it.

Thanks for your patience and definitely let us know if we can take a look at anything else in the meantime!

Cheers,

Zach
Photo of Alathea

Alathea

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Thanks for your reply and for checking into this problem for me.   I'm really looking forward to getting this glitch figured out so that I can use Emma services again!  Thanks much!!
Cristi
Photo of Zach Sharpe

Zach Sharpe, Employee

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Hi Cristi,

I wanted to reach out to let you know our design team have revisited your "Alathea New" template and should be showing up in the editor correctly now!

Just as a reminder, because this is an older template it may not be as mobile optimized as our most recent templates. As always feel free to reach out via myemma.com/services for any new design requests.

Thanks for your patience on this one!

Zach