My Send Now button is gray and not clickable

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  • Updated 4 years ago
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I'm trying to send my newsletter, and the button is grey, not orange, and not clickable. I saw this post in another forum, but have no way of getting someone to help me with this, short of calling, which I can't do right now. 
I am attaching my screenshot. Im using Google Chrome. I'm frustrated I can't just email someone for customer service help.
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Georgia Virtual School

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  • grumpy

Posted 4 years ago

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Seemab Hussaini, Champion

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Hey there! I jumped in to take a quick look and from what I can see, the subject line isn't filled in, which would definitely not allow a mailer to be sent. Try to fill in that subject line and see if it works. If not, we can take a closer look.

I hope this is helpful, let me know either way what happens.
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Georgia Virtual School

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Well, this is embarrassing! somehow my subject line got dropped when I switched from the split test to the regular one and then I couldn't send it! Thanks for your help
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Seemab Hussaini, Champion

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Don't worry, these things happen! As long as you get to move forward with your mailer =)

We're always happy to help. Just reach back out if there are any other concerns in future.
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Chesterton Academy

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I am having the same problem, and all my fields are filled in. Any idea what the problem is?
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Seemab Hussaini, Champion

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Hi Chesterton! I jumped into your account and created a copy of a couple of mailings and everything worked fine for me. Most of the information was filled in, I just had to add my email address and the button "Send Now" turned orange.
 
Sometimes, your browser may need a little cup of coffee in the form of clearing it's cache and cookies if you're running into something I can't duplicate. Let me know if you need help trying this out and/or if this has helped any.

I look forward to your reply!