Mysterious blank form field showing up on my sign-up form

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In creating a newsletter sign-up form - I have a blank form field showing up that I can't delete. I've tried deleting all fields (except e-mail) and saving and then redoing form, but blank field still shows up. Can someone remove this for me without me having to create a new sign-up form?
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Eloquest Healthcare

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Posted 4 years ago

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Grey Stepp, Support Team Manager

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Official Response
Hey there, that blank lightbox field is going to be there because there was another contact field that was there at one point in time, but the field was retired in Emma, thus leaving the blank space.  

Unfortunately, there's not a way to get that blank space off after the field is retired.  The only solution is going to be to create a new form.  And make sure that, if you are going to retire contact fields in the future, to take them off of your lightbox form before retiring.  

Let me know if you have any questions.  


- G