Not able to copy image URL from library

  • 1
  • Problem
  • Updated 2 years ago
I am trying to copy the image URL in the photo library by pressing the "copy image link" button. I click the button to copy, and nothing appears when I go to paste. Has anyone else encountered this error? Is there another way to access the link? Could this mean we have ran out of storage?
Photo of Beth Hornbarger

Beth Hornbarger

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  • irritated

Posted 2 years ago

  • 1
Photo of Anthony Miranda

Anthony Miranda, Customer Support Specialist

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Official Response
Hi Beth!

Sorry to hear about the trouble getting the "copy image URL" function to work. I'd be happy to offer some assistance.

Based on the description of the issue, I'm definitely leaning toward Vince's theory on it being related to whether or not Flash is enabled in your browser's settings. Let's take some steps to ensure that it is indeed enabled and you can give it another try.

Because Chrome has an easy way of enabling/disabling Flash, let's try using that browser for now. Go ahead and log into Emma and navigate to the page where you can access the image library. Once you're there, go ahead and click on the green "Secure" button that is just to the left of the URL bar. You'll see Flash as an option in that dropdown. Let's make sure it is always allowed when on this site. I've attached a (unnecessarily large) screenshot below:

Once you set that to "Allow", give your browser a refresh and try to copy the URL one more time.

I hope this is helpful! Let me know if you have any questions.