Clarify survey notification email's preheader text

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  • Idea
  • Updated 3 years ago
  • Implemented
  • (Edited)
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When i receive email from notification@myemma.com alerting me that I have a new subscriber your preheader text reads "Thanks for all your help!", which is a bit puzzling.
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Mission Enablers

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Posted 5 years ago

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Katie Lewis, Official Rep

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Hello! Would you mind sharing a screenshot here of how that looks for you? I checked in with a developer, and we can’t think why/where that would display. It would help to see it. :)
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Katie Lewis, Official Rep

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Hi! I want to check in to see if you’re able to grab that screenshot. Let me know!
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Mission Enablers

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Katie-

Yes, I'll attach it here, let me know if you cannot view it.

Thanks,

Heather
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Katie Lewis, Official Rep

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Hey, Heather! Yep, I see what you mean. I tested this in my account, too, and I’m getting the same preheader text.

I’m not sure where that’s pulling from, so I’m sending these details to our technical support specialist. I’ll keep you posted. :)
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Katie Lewis, Official Rep

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Hi again! Interesting turn of events: We’ve found that some devices (including my phone and Gmail inbox) are showing the “Thanks for all your help” text while others are not. It’s odd that no one’s reported this before, but the good news is that our developers have been working to improve notifications, and when our technical support specialist tried this on our test server with their updated code, the text doesn’t appear in the preheader.

I’ll give you a shout when we release the update for notifications. Thanks for bringing this to our attention!
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Laura Dickerson, Official Rep

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Hello,

I just wanted to update this strand. There is a fix for this issue and it should be in for all accounts now.