Old Template Header Image Showing Up When Sending Email (But Looks Fine In Preview)

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  • Problem
  • Updated 2 years ago
  • Not a Problem
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I recently copied a template with one header image in order to create another with a different header image. When building our first campaign, however, the new template's header image appeared correctly in both Edit and Preview mode, but when sending our first test the header image from the original template (i.e. the one we copied) showed up instead in both Outlook and in web browser (Chrome). I double-checked the code in the new template and it has the correct header image listed and no sign of the old header image exists in that template. Is there something we missed in the setup process or another reason the old header image would carry over from a copied version? 
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nashville123

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  • confused.

Posted 2 years ago

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Ross Cochran, Official Rep

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Hi! Thanks for reaching out. I'd be glad to look at this in more depth to find out what is happening here. To do that I would need a bit more information to see what is happening. Could you let me know which sub account and what template is still showing the old header image? Once I have some more information, I'll be able to dig in.

Cheers!
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Ross Cochran, Official Rep

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I just wanted to check in to see if you still needed help with this issue. If so, just let us know what sub account and what template you are seeing this issue in, and I would be glad to look into this further for you!

Cheers!