Opt-out option is timing out

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: resolved

I just received an email from a recipient that the Opt-out link at the bottom of our mailings was not working.  I clicked on her link and indeed it was hanging up.  The user is taken to a blank browser saying the the site cannot be reached and that the connection was reset.

https://thenew.e2ma.net/app2/audience/opt_out/1750065/1729957/348844453/

When I went into her account however, she was successfully opt-ed out.

Not sure if this is an issue with your servers or with our user.

Thanks,
Alysa
Photo of Bud Werner Memorial Library

Bud Werner Memorial Library

  • 25 Posts
  • 1 Reply Like

Posted 3 years ago

  • 1
Photo of Maya Lochan

Maya Lochan, Customer Support Specialist

  • 179 Posts
  • 32 Reply Likes
Hi Alysa!

I took a look at Sarah's contact history and she was opted out on April 17 at 2:10 pm; however, I'm curious as to where the URL above is being pulled in from. That URL has "thenew.e2ma.net" in the link, but Emma's opt out link should actually read "app.e2ma.net" -- to test this, I sent a copy of that mailing to my inbox and was able to opt out from my "app.e2ma.net" link without issues. Did she forward the email to you then you clicked on the link? If so, can you forward that email to support@myemma.com with my name in the subject line so we can take a look?

In the meantime, I'm going to check in with my team for further insight here, and I'll be back in touch with more details shortly. We appreciate your patience, Alysa!
Photo of Maya Lochan

Maya Lochan, Customer Support Specialist

  • 179 Posts
  • 32 Reply Likes
Thanks for your patience here, Alysa!

After checking in with my team, this looks to be an intermittent link issue and was not specific to your account -- you can rest assured that you won't run into this moving forward. 

Apologies for any inconvenience here, but let me know if you have any follow-up questions on this.