Page Won't Load For Create Campaign

  • 1
  • Problem
  • Updated 6 months ago
  • Solved
Browser: Firefox 56.0b11 (64-bit)

When trying to create a new campaign the page gets stuck loading with just the two-tone grey background and the top nav-bar. This has been happening for 30 minutes with multiple attempts to refresh, log out/in, and trying the variously located buttons for "create campaign."
Photo of Jason Nack

Jason Nack

  • 7 Posts
  • 0 Reply Likes

Posted 6 months ago

  • 1
Photo of Zach Sharpe

Zach Sharpe, Employee

  • 270 Posts
  • 29 Reply Likes
Hi Jason,

I'm sorry to hear the campaign page is not loading properly. 

To eliminate that this is a browser related issue would you be able to try the following:

- Try clearing the cache and cookies from your current browser. Emma relies on pulling fresh information for most of its functionality.

- Alternatively, you can also try Google Chrome to see if this makes a difference.

- It also may be worth testing an alternate network to test if its network related instead.

Let us know if we need to take a deeper look.