PDF in Google Chrome isn't completely loading

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  • Problem
  • Updated 1 year ago
  • Not a Problem
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I've entered a document into my mailing. However, when the document opens in Google Chrome, a portion of the PDF doesn't load. Google Chrome is updated to the latest version. Is there a specific way to save the PDF for it to load completely, or an alternative option so the whole PDF is displayed?
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Sarah Vanlandingham

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Posted 1 year ago

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Ross Cochran, Official Rep

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Hi Sarah,

Thanks for reaching out! This is definitely an interesting issue that I would need some more information to troubleshoot. I'd like to see if I am able to recreate. Could you let me know what your account name is as well as the name of the mailing where this issue happened? Once I have some more information I can troubleshoot further.

Cheers!
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Ross Cochran, Official Rep

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Hi Sarah,

I just wanted to follow up and see if you still needed assistance. If so, just let me know what your account name and the name of the mailing where this issue is happening. I'd be happy to research further.

Cheers!
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Linden Waldorf School

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Russ, This might be a related issue, but my newsletter e-blast to several hundred people just now (on 1/27/17 about 3pm) did not fully load, either. When I checked my "sent" campaign, it shows that all the text, photos, data, etc., were sent out. But when I open the email and wait for it to load in my inbox in google mail, it will not fully load and drops off part of the last column of the newsletter. Is there any way you can take a look to troubleshoot this issue?
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Grey Stepp, Support Team Manager

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separate issue

Please reference the new conversation here: Gmail Clipping long email