Personalization option not available, greyed out?

  • 1
  • 1
  • Question
  • Updated 12 months ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: EOL Clean up

I would like to do an automated personalization in my email, when I go to perform it, the option is greyed out. Any ideas why? Screencap: https://imgur.com/a/qr4Bd
Photo of YMCA of the Inland Northwest

YMCA of the Inland Northwest

  • 5 Posts
  • 1 Reply Like

Posted 12 months ago

  • 1
  • 1
Photo of Grey Stepp

Grey Stepp, Support Team Manager

  • 1700 Posts
  • 135 Reply Likes
Do you have any text selected?   If you have any selected, it won't allow you to insert personalization.  

Otherwise you may try clearing you cache and cookies and restarting your browser.   If those don't work, let us know and we'll take a look!   

- G
Photo of YMCA of the Inland Northwest

YMCA of the Inland Northwest

  • 5 Posts
  • 1 Reply Like
Well I feel pretty stupid right about now. I thought you had to select text to swap it out. All fixed now. Thank you Grey!
Photo of Grey Stepp

Grey Stepp, Support Team Manager

  • 1700 Posts
  • 135 Reply Likes
No worries!   So glad that did it for you!  :)