Photo editor/library won't open

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  • Problem
  • Updated 11 months ago
Hi! I'm trying to create/edit an email in the drag & drop editor, but the photo editor/photo library will not open. I click images I want to change or load, and nothing happens. I'm in Chrome  58.0.3029.110
Photo of Florence-Lauderdale Public Library

Florence-Lauderdale Public Library

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Posted 11 months ago

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Photo of Florence-Lauderdale Public Library

Florence-Lauderdale Public Library

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FYI, I just tried it in Firefox. Some images will open the editor/library when I click them, but ones that I added from Facebook in the library won't.
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Anthony Miranda, Customer Support Specialist

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Hi there! I'm glad you reached out about this as we certainly want to figure out what is happening with those images.

So I can try and replicate the trouble you are having, is there a particular mailing you are working on? Within that mailing is there an image you can identify as being unresponsive?

Once I grab this info from you I can start digging in!