Photo shows small on mobile, photo caption impossible to left align.

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My latest campaign draft has a photo with caption. Problem #1 is that choosing left align for the caption under "position" in the settings works in the draft but not the preview where it remains stubbornly centered. Also, the photo shows fine in the laptop and tablet preview but for mobile it appears tiny rather than using the full width of the mobile screen. I am on Firefox 41.0.2.
Photo of Gigantic Idea - Agency

Gigantic Idea - Agency

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Posted 2 years ago

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Photo of Benton Cummings

Benton Cummings, Senior Manager, Customer Support

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Official Response
Hi again,

Thanks for the additional info!  I jumped into the mailing to take a look, and spotted the issues you were mentioning in preview.

1. I noticed that the image caption in the sidebar didn't actually have any justification applied to it. Even though it appeared to be 'left-aligned' in the editor, it was just defaulting to that position, as text areas will within the editor. When jumping to preview, it will allow "the inbox" to take over formatting. To regain control, I simply headed back into the editor, highlighted the text in that caption area, and toggled from center justification to left justification on the formatting bar- that did the trick!

2. What you're noticing with the image size in mobile is actually expected behavior for images used in a sidebar of a mailing. When placing images in a sidebar, Emma will resize the image to scale to the sidebar, and that will be the new size of that image for use in the mailing- so even when viewed on a mobile device, the image will retain the size the best fit size for the sidebar, which is smaller than the mobile screen width. 

I hope this information helps- don't hesitate to let me know if you have any further questions!