Photos not displaying frames or effects

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: bug resolved

I created a newsletter, inserted a few images, and was super excited about all the fancy options for editing them. I added frames to each image and chose different color tones in the effects section. How sad was I, then, to receive test emails (to both my Outlook and Gmail addresses in Firefox 41.0) and see the original (read: boring) images. Any idea what is going on? Thank you!
Photo of Student Services

Student Services

  • 8 Posts
  • 0 Reply Likes
  • bewildered

Posted 4 years ago

  • 1
Photo of Emily Hollingsworth

Emily Hollingsworth, Alum

  • 2203 Posts
  • 158 Reply Likes
Hi there -- I'm sorry to hear you ran into this issue. We identified this bug wtih our image editor not holding edits just a few days ago, and our developers released a fix for just this afternoon. Please give those image edits another try, and let me know if you don't see those come through in your inbox this time! Thanks for reporting this. :)
Photo of Student Services

Student Services

  • 8 Posts
  • 0 Reply Likes
Thanks, Emily -- appreciate the quick response!