pictures distorted on actual mobile?

  • 0
  • 1
  • Question
  • Updated 9 months ago
the email looks fine on the mobile preview, but when we send a test and look on an actual mobile device the images are elongated.  what up? 
Photo of sarahpollak

sarahpollak

  • 2 Posts
  • 0 Reply Likes

Posted 9 months ago

  • 0
  • 1
Photo of Heather Sturm

Heather Sturm, Integrations Support Specialist

  • 99 Posts
  • 3 Reply Likes
Hi Sarah!

What type of device and email client are you using when you see the elongated images? I don't seem to be able to replicate that on my device (iPhone 7 Plus in iOS Mail).

I checked your two most recent mailings using Litmus Inbox Preview to see how they would render on a variety of desktop and mobile clients, and I'm not sure I see it there either. You can view these results here and here.

Keep in mind that it is expected behavior that the 3 images you have beside one another horizontally will stack vertically on a mobile device for optimal viewing.

If you have a different mailing that you'd like me to look at, please indicate that here and provide a screenshot of what you see, if possible!

Cheers,
Heather
Photo of sarahpollak

sarahpollak

  • 2 Posts
  • 0 Reply Likes
heather.  thanks for reply.  i was looking on yahoo mail which i read later is not the best.  all good.