Please let me delete old, unused contact fields

  • 4
  • Idea
  • Updated 2 years ago
  • Under Consideration
I know I can technically "delete" them, but they don't really go away, they're just inactivated. And since I can't pick and choose which fields to include when I export responses, my reports are all cluttered up with extra columns for "deleted" fields.

If it is not possible to be able to really delete old, unwanted contact fields, my second choice would be to be able to choose which fields to export. Thanks.
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Laurie T.

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Posted 2 years ago

  • 4
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Adriane Smith, Customer Support Specialist

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Hi Laurie,

Thanks for the message! I totally hear you on this one. Thank you for providing such clear details about what you'd like to see happen with the archived fields. I could see how those archived fields could get in the way. I'll pass that along as a feature request and if I can learn anything about the future function of those, I'll be back in touch. 
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Emily Hollingsworth, Alum

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Hi Laurie -- I'd like to echo what Adriane said here and also let you know that I've updated the status of this Idea to Under consideration. Our Product Team agrees that the ability to permanently delete contact fields is reasonable behavior to expect here. I'll update this thread when I know more about a possible timeline of implementation for this work.
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Laurie T.

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Just checking in -- any update on this? It would really make a big difference to us. Thanks!
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Grey Stepp, Support Team Manager

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Hey again Laurie!  

I don't have any update on this.  It really has to do with how the information is stored in the back-end, so it's not a particularly easy thing to change, as there would have to be a fundamental change with how information is stored on our end.  

If / When we're able to work that out, I'll be sure to post back on here with more info.  

- G
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bicibits

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This reply was created from a merged topic originally titled How do you DELETE a CONTACT FIELD? I am not seeing a delete option just archive.

HI I want to DELETE a contact field and not able to. It only gives me the archive option or edit. It seems archive adds to the amount of fields you can use and therefore I cannot add a new one.
Also can I unlock FIELD TYPE to edit it as well? Thanks
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Grey Stepp, Support Team Manager

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Hey there! 

I moved your question to under this Idea post that we have already in place.  

Currently, the way that our Audience database system is built does not allow for us to completely delete or alter the field type once a field is created.  

I'm going to add you in on the request to our developers to look into making this possible.  

Let me know if you have any questions! 

- G
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Vision Source

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Even if you cannot "delete" a custom field due to the architecture of the product, at least mark it as deleted or hide it all together.  

I would also echo bicibits request to be able to edit Field Types... I just ran into an issue where I created a couple of custom fields as numeric to hold integer values only to find out that you guys append '.0' to all integer numeric values for some reason.  Since I could not edit the field type, I had to 'Archive' the fields, and since I couldn't delete them I had to alter the names of the new fields.

Now I have a bit of a mess because I now have three custom fields that will never be used for anything and I have new custom fields that do not match my database so now I have to maintain a field map.
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Grey Stepp, Support Team Manager

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I've added in your comments to the request.  The numeric field can be tricky.  I like to tell folks that the Numeric fields are really only there to do math, so it acts similar to Excel in that (with adding in the .0) 

Thanks again for the feedback!