Posting to Facebook but "Lorem Ipsum" text appears out of nowhere.

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Howdy. When we send out an email campaign, I would then like to post the one I received on our company Facebook page, which works fine EXCEPT under the heading of the campaign, there's a large chunk of "Lorem Ipsum" text. It doesn't show up in the actual mailing and I cannot find it anywhere in order to remove it. As a result, I can't post to Facebook, which is pretty frustrating. Help?
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Willamette University Theatre Department

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Emily Hollingsworth, Alum

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Hi there -- Let's get a few more specifics first. Are you sharing your mailing directly to Facebook by grabbing the webview link, or are you sharing from the mailing response in your account? Like this:



I'd love to have an example of a mailing in your account that you're posting and seeing that Lorem Ipsum text populate...maybe we can figure out where that's coming from! I do know that if you grab the webview link and post it directly to Facebook, you can edit that preview text that populates, like this:



You can grab the webview link from the mailing response here (or from the "view online" link in your inbox):



Watching for your reply!
Good morning, and thanks for the response. What I'm attempting to do is post from the email I have received to Facebook (so not from within the MyEmma program). Here is what shows up when I do so:

 

I have tried editing that Lorem Ipsum text before continuing the post, but I can't seem to access it (or don't know how). I've also tried posting and then trying to edit the text from within Facebook, but that also doesn't work. 

I appreciate any thoughts you have about how to get past the hurdle.

Thanks!
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Emily Hollingsworth, Alum

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Hi again! Just to clarify, are you using the "share this email" link from your inbox, or are you grabbing the webview link as I described above? I want to make sure I know which method you're using to post that mailing to your Facebook page, though I think they *should* all allow you to edit that preview text.

The share icon in your inbox looks like this: 

Howdy. After having received the email through MyEmma in my inbox, I am trying to post that to Facebook from within the mail program. 

Thanks. 
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Emily Hollingsworth, Alum

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Hi! Ok -- now we're on the same page. I just did a test to confirm that the Facbook button in the Share this Email icons does not allow you to edit the preview text that populates on the Facebook post. This share feature offers your subscribers an easy way to share something they like from their inbox to their social profiles. There are a few other ways that you, as the sender, can post your sent mailings to Facebook with more control over the content that populates there. 

As I mentioned above, you can use the "share on social profile" option from your Response page...



...which prompts you to connect your accounts using our Social Connector:



Another option is to grab the webview link for your mailing and post it directly to your Facebook page. You can grab that by clicking the "view this email online" link in the footer of your mailing in your inbox...



...or you can grab it from the mailing response:



Just copy the URL and paste it directly into the "new post" field on your Facebook timeline. You should see a sample post generated, but here, you can click to edit that text:



Please give one of those routes a try and let me know if you have any luck!!
Hi, Emily. Unless I'm doing it wrong, and I don't think I am, when I try to post from the "Response" page within MyEmma (after connecting to social media as you suggest above), I still get Lorem Ipsum. Frankly, this is all getting pretty tedious and it oughtn't to be this difficult to do something that seems like an obvious and important tool in the publicity arsenal. I'm quite frustrated and becoming more so. Not your fault, but this definitely is not working seamlessly and trouble-free as I would expect it to do. Here's what I get now:
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Emily Hollingsworth, Alum

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I'm sorry to hear that you're frustrated! Just 2 more questions for now:

1. On that page, are you able to click in the preview pane, showing the Lorem Ipsum, and edit it?
2. Can you tell me which mailing you're sharing? I'd like to see if I can replicate and identify where that placeholder text is coming from! 

Thanks for bearing with me here while I dig in!
Hi, Emily. 

1.  If I'm understanding the question, when I'm within MyEmma, on the "Response" page, select the campaign I want to post, then go into the social connector, it does not show me what the final post is going to look like at all. There's a button that says something like "What will my post look like?", but when I click it, it only shows me a template of what the post will look like without any actual text pertinent to my particular piece (if that makes sense). I even tried posting again, then going into Facebook again to edit the Lorem Ipsum, but it's still not possible Clicking on that merely takes me to the online version of the mailing itself. 

2.  I've been posting our most recently e-mailed piece labelled "2105 Welcome Back". We have another one dropping tomorrow morning, which is why I'd like to get this problem resolved as quickly as possible. 

I tried it again just for funsies, but still get this:  



Thanks. 
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Thank you! I'm making progress here, thanks again for your patience. My team and I are troubleshooting this, and we found that you can only edit that text when posting the webview link *directly*to your page. The social connector in your account allows you to add text that will accompany the post, but not edit the preview text in the thumbnail. I apologize for leading you astray there. 

I think that Lorem Ipsum text could be populating from the plaintext or a hidden content block in your mailing. I see the "2015 Welcome Back" mailing in response, but I'm not finding the original draft. I don't see it in your deleted items...did you rename it perhaps? If I can get in there an identify where that text is coming from, we may be able to resolve this before your next send and post.

Thanks!
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Emily Hollingsworth, Alum

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I hopped into a few mailings that looked similar to this one and found some Lorem Ipsum in the plaintext view of the mailing.

Here you can see in the top right corner that you can switch from the HTML view to the Plaintext view of your mailing. While the screenshot for your Facebook posts pulls from the HTML view, the text portion seems to be pulling from the Plaintext. You can edit the Plaintext before sending your mailing to include text that you would want to show in that Facebook preview!



Since you've already sent the mailing we've been discussing here, you could post it this time using the webview link approach I described. Then moving forward, just take a peak at the Plaintext for your mailing before sending it off. Then you'll be all set to share to Facebook through Emma's social connector when you're ready. 

Again, thanks for your patience here!
Hi, Emily. Sounds like we're getting closer, but I still am a bit confused. 

First, I went back to try and look at the "2015 Welcome Back" and I can't find it in our "Campaigns" list at all, so I don't know what happened there. In the meantime, I opened up the one we've completed that's dropping tomorrow morning at 10:00, switched to plaintext, and see no hint of the Lorem Ipsum language anywhere in the document, so I don't know what it is I'm supposed to edit to keep that from showing up on Facebook; I can't find it to correct it in HTML or plaintext. Here's what I see: 


Oy, with this, but thanks for the help. 
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We are getting close!

I did a test in my account. I went into the Plaintext of a mailing and added LOREM IPSUM as the first line there above the existing text. I then sent that as a test to myself and shared it to my Facebook profile from within the application. Here's what I got:



You an see that line of LOREM IPSUM as the first thing after the subject line.

I removed that line from the Plaintext, sent another test and shared that to my Facebook profile:



No Lorem Ipsum! So, I think it's safe to say here that whatever is in the first line of plaintext will pull in here. If you check the plaintext and you like what you see, it's safe to send and then share!

Keep in mind that any new mailing will have updated Plaintext. If you copy an existing mailing and make edits, you'll need to hop into the Plaintext view and hit refresh before sending!