Preheader Text Showed Up Randomly in Red and Yellow

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Got a complaint from a client that an email that recently went out had additional text in it that was not in the test they received.  The preheader text that was added to the email through the pre-header field was displaying at the top of the email, styled as red font with yellow background. I have absolutely no idea how this happened.

I believe the client uses a version of Outlook, so I'm thinking that might be part of the problem as the random text was wrapped in <p class="MsoNormal"></p>. There's no way any Microsoft code could have gotten in there any other way, right?
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Posted 2 years ago

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Zach Sharpe, Employee

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I'm sorry to hear you had a client run into some inconsistencies. I would certainly ensure that the text you are placing in the pre-header text is not pasted text from another source (or ran through a plaintext editor first) as this can cause hidden HTML fragments in rendering.

Outside of this, if you were to just type in your own pre-header text, this sounds like more of a function of that version of Outlook.

We'll typically utilize to ensure text going into any given field is value only.

I hope this helps point you in the right direction and let me know if there is anything else we can take a look at!