"Greater-than" symbols in a hyperlink cause trouble when trying to send

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Hi I am using Chrome and have already cleared cached and restarted but still can't send a test e-mail.  I have not had this problem before so am very confused! The Please Wait button just stays blue and never goes past this.  Any ideas?  Thanks!
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Hands And Feet Project, INC

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Posted 4 years ago

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Sam Collis, Customer Support Specialist

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Official Response
Hi there!

You've raised a really valuable point that pops up every now and then.  Basically, when you include a greater-than symbol (>) in a hyperlink (check the very last link in your mailing) it causes an never-ending loop and thus the mailing is unable to consolidate the HTML to send.  This is most likely because when broken down into HTML, those two extra tags are read as code and throw a spanner in the works.

As opposed to removing them completely, a useful solution I've found is to delete those symbols, re-add them without being linked and just format them to look exactly the same as the rest of the hyperlink.  This will look exactly the same, the only difference being that the ">>" at the end of the hyperlink will just be text.

Take a look at the "Support #2 - Spring Update" mailing in your account you'll see I've already done this and was able to send a test no problem.

Please let me know if you have any follow-up questions here :)

As a side note, I just wanted to let you know that I've changed the title so others who may run into this will be able to find an answer :)