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A person requested our services. They showed up as a click on the link to request services.
So I looked for their contact to adjust their info in the emma audience and Emma tells me this client is not on my list. I looked on the active tab, the error tab and the optout tab.
I am using the email address that Emma tells me is the one that clicked on the link
i've noticed other quirks in the audience interface recently, where the tab will show there is one or two audience members but when I click the tab it says "There is nothing to show" or something like that.