Problem with Links - this has never been an issue before

  • 1
  • Problem
  • Updated 1 year ago
  • Not a Problem
We sent an email on Friday, a run Save the Date.  Our links are correct in the email itself, I just went back and checked.  But in the email when someone clicks on them it looks as though emma has changed the links to include some part of the email blast name and not a valid page.  I can't fix this as it's correct in our email and only occurs upon sending.  This was both the link on the photo, as well as the other link on the button we placed on the page to register.

I also can't find any way to contact Emma support - so I hope this will  
Photo of Colleen Clayton

Colleen Clayton

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  • frustrated

Posted 1 year ago

  • 1
Photo of Grey Stepp

Grey Stepp, Support Team Manager

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Hey there, 

Thanks for reaching out.  

I popped in to take a look at your mailing from the other day.  I'm not seeing any issues with the links in the webview.  Can you tell me which link you're referring to and what you're seeing in the link that is incorrect?  

Also, we have a few methods of contact here in Support:  
http://myemma.com/contact/support

You can reach us by phone at 1-800-595-4401 (5am-7pm, M-F) , via email at support@myemma.com , via the form on the link above, or through here in Community.  

Cheers!
Photo of Grey Stepp

Grey Stepp, Support Team Manager

  • 1694 Posts
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Hey there, I wanted to check back in with you here to see if you were still needing help with your mailing.  

Let me know, cheers!

-G