Problem with names when exporting lists

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I am exporting list for checking. I find out that some Vietnamese names are wrong. E.g. Tuyáo¿t Anh instead of Tuyết Anh, VÅ© Bình instead of Vũ Bình.

I test with an account. Her name is Thư and it still looks normal in the email I sent. When I export the list with her account, it is wrong name again (ThÆ°).

Is there any chance that I can export lists while keeping the original name?

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LIN Center

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Posted 5 years ago

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Photo of Emily Hollingsworth

Emily Hollingsworth, Alum

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Official Response
Hi there -- I can see the difference in the characters between your audience list and your exported file. Based on my initial research, this is a result of Excel's ability to support those Vietnamese characters. Are you working on a Mac or a PC? If you're using a Windows operating system, this article should point you in the right direction. Let me know if this helps!