Problem with names when exporting lists

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I am exporting list for checking. I find out that some Vietnamese names are wrong. E.g. Tuyáo¿t Anh instead of Tuyết Anh, VÅ© Bình instead of Vũ Bình.

I test with an account. Her name is Thư and it still looks normal in the email I sent. When I export the list with her account, it is wrong name again (ThÆ°).

Is there any chance that I can export lists while keeping the original name?

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LIN Center

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Posted 5 years ago

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Emily Hollingsworth, Alum

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Hi there -- Let me make sure I understand. The names are correct in your Emma audience, but when you export a group or audience list, the names are changing? If that sounds right, can you give me an example of a group that you are exporting? Thanks!
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LIN Center

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Hi Emily. You can check out the list LIN Staff as an example.

This is the list I got from exporting: https://drive.google.com/file/d/0B7B_mVS0VOuPRTZLQV9saW1tR1E/view?usp=sharing
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Emily Hollingsworth, Alum

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Official Response
Hi there -- I can see the difference in the characters between your audience list and your exported file. Based on my initial research, this is a result of Excel's ability to support those Vietnamese characters. Are you working on a Mac or a PC? If you're using a Windows operating system, this article should point you in the right direction. Let me know if this helps!
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LIN Center

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Hi. It is exactly our problem. I try the way in the article but unfortunately it doesn't work.  Anyway, thank you for your help. Now I know that it is Microsoft Office problem. I will ask for help from some IT experts.

Thank you!