Proofing error says I have too much text

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I don't think I have as much text as the proofing issue is stating. Can you check it for me?
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Julie Diebolt Price

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Posted 6 years ago

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Katie Lewis, Official Rep

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Official Response
Hi there! I've created a copy of your mailing and named it "October 2013 - Emma copy" to troubleshoot. The proofing error that pops up reads "56.7K worth of text." This actually doesn't mean there's literally too much text; it means that the formatting of that text might cause delivery issues.

Formatting means font colors, links, bold, etc. If you've pasted in text from another source, such as Microsoft Word, that can cause the proofing error, too, since it pastes code that isn't compatible in an email environment.

Looking at the HTML behind the text boxes, I don't notice much built-up formatting. But this is interesting: The text box that begins "NAWBO-OC's 2013 Remarkable Women Honorees" has this HTML for formatting:

font-family: Arial, Helvetica

while the "1st Monday Portrait Session Special" text box has this:

font-family: 'arial black', 'avant garde'

The capitalization is what I'm looking at, and the former is how Emma codes formatting tags. My guess is that the latter was either manually typed into the HTML or is the result of pasted text.

All that to say, there are a couple options:
  • You could try having fewer links to see if it changes the proofing size flag, but you don't want to compromise the helpfulness of your email.
  • You could reformat the text by stripping the font selections (font family, size, alignment, etc.).Use the Remove Formatting tool, that looks like this:

Our proofer flags anything more than 40 KB, and you're usually OK up to 60 KB. Let me know if I can help answer any other questions!