Publishing changes to emails within an automation

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  • Problem
  • Updated 1 year ago
  • Solved
I'm trying to edit the names of the emails contained within an automation, and no matter how many times I hit publish, it's still showing as having unpublished changes. Within the automation, the names have not updated. Am I missing a step? Is there anything I can do to get these changes to update? Would be happy to provide a screen recording if that would help. 

I'm on Chrome Version 54.0.2840.71 for Mac. 
Photo of picmonic


  • 8 Posts
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Posted 1 year ago

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Photo of DeAndre Courtney

DeAndre Courtney, Employee

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Official Response
Hey there,

I jumped into your account and went into NP Email 3 | and changed the name from that to NP Email 3 supportTest|, clicked save and it worked fine for me and published the name change. Also, it might be worth clearing your cache and deleting your cookies on your browser. If you're unsure how to clear your cache, you can search for instructions for your particular browser. Then you close out of your browser, restart your computer, and reopen your Emma account.

Let me know if that works out for you. :)