Question about mailing overview

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  • Problem
  • Updated 3 years ago
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  • (Edited)

We had an EMMA newsletter disburse yesterday with two email lists. One of them was named correctly and one of them, the recipients were not. One list went through and the other did not. The mailing list had to be updated and then the newsletter sent a second time to just that list. The problem is the first mailing with one list that was successful is still in the queue waiting to go, but you cannot send it. It doesn't show the email as sent. It's like it's in limbo. Also, we do not want what would be a duplicate mailing sent. Can you fix?

Photo of Wellmont


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Posted 3 years ago

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Photo of Andrew Heuback

Andrew Heuback, Official Rep

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Hey there! I am not 100% clear on what you're looking for here. When I look in your account, I see two mailings which were successfully sent on April 5th:

- LiveWell Newsletter - April 2017 (1,346 recipients)
- LiveWell Newsletter - April 2017 - wellmont all (7,266 recipients)

If you can provide more details, I'd be happy to look further into this!