Question: Why when I look at an email on the Outlook app, I can't see the image?

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Photo of WOLF


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Posted 3 years ago

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Photo of Grey Stepp

Grey Stepp, Support Team Manager

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Official Response
Hey there, 

This isn't something we've heard of specifically, suffice it to say that we deal a lot with Outlook breaking the way emails are rendered in general.  

So much so that we have an article dedicated to the issues Outlook can cause:'s_talk_about_Outlook

That being said, the best thing we can suggest is to make sure that the iPhone and Outlook are their most up-to-date version.  Perhaps send in a screen shot as well, and I'll be happy to take a look.  

I'm not seeing anything specifically in the last mailing in your account that would cause any issues.  

- Grey